Terms of Service
Salvatore Pizza Delivery - Canada
1. Acceptance of Terms
By accessing and using the Salvatore Pizza delivery service website and mobile application, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Salvatore Pizzeria operating in Canada. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
Our artisanal pizza delivery service is committed to providing exceptional culinary experiences while maintaining the highest standards of service quality and customer satisfaction throughout Canada.
2. Service Description
Salvatore Pizza provides premium pizza delivery services across Canada, featuring handcrafted pizzas made with the finest ingredients and traditional techniques. Our service includes online ordering, payment processing, food preparation, and delivery to your specified location within our service areas.
We reserve the right to modify, suspend, or discontinue any aspect of our service at any time without prior notice. Service availability may vary by location and is subject to operational capacity and weather conditions.
3. Ordering and Payment
All orders placed through our platform constitute an offer to purchase our products. We reserve the right to accept or decline any order at our discretion. Prices displayed on our website include applicable taxes and are subject to change without notice. Payment must be completed at the time of ordering through our secure payment system.
We accept major credit cards, debit cards, and digital payment methods. All transactions are processed securely, and we do not store your payment information on our servers. In case of payment processing errors, orders may be cancelled and refunds processed within 5-7 business days.
4. Delivery Terms
Delivery times are estimates and may vary based on order volume, weather conditions, and distance from our kitchen locations. We strive to deliver within 30-45 minutes during standard hours. Delivery is available within designated service areas across Canada, and delivery fees apply based on distance and location.
Customers must provide accurate delivery addresses and contact information. We are not responsible for delays or failed deliveries due to incorrect information provided by the customer. Our delivery personnel will attempt delivery once; if unsuccessful, the order may be returned to the store.
5. Food Safety and Quality
Salvatore Pizzeria maintains the highest food safety standards in accordance with Canadian food safety regulations. All ingredients are sourced from certified suppliers, and our kitchen facilities undergo regular health inspections. We follow strict hygiene protocols and temperature control measures throughout the preparation and delivery process.
Customers with food allergies or dietary restrictions should inform us at the time of ordering. While we take precautions to prevent cross-contamination, we cannot guarantee that our products are completely free from allergens due to shared kitchen facilities and equipment.
6. Cancellation and Refund Policy
Orders may be cancelled within 5 minutes of placement, provided that preparation has not yet begun. Once food preparation commences, orders cannot be cancelled. Refunds for cancelled orders will be processed within 3-5 business days to the original payment method.
In cases of order errors, quality issues, or delivery problems, customers may be eligible for partial or full refunds at our discretion. All refund requests must be reported within 24 hours of delivery and may require photographic evidence of the issue.
7. User Responsibilities
Users must provide accurate personal information, including name, address, and contact details when placing orders. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Any suspicious account activity should be reported immediately.
Users must not use our service for any unlawful purposes or in any way that could damage, disable, or impair our systems. Abusive behavior toward our staff, including delivery personnel, will result in immediate account termination and potential legal action.
8. Privacy and Data Protection
We collect and process personal information in accordance with Canadian privacy laws and our Privacy Policy. Your information is used solely for order processing, delivery, customer service, and improving our services. We do not sell or share your personal information with third parties except as necessary for service delivery.
We implement appropriate security measures to protect your personal information against access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Limitation of Liability
Salvatore Pizza's liability is limited to the value of the order placed. We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our service. This includes but is not limited to damages for loss of profits, data, or other intangible losses.
Our maximum liability for any claim related to our service shall not exceed the total amount paid by the customer for the specific order in question. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so these limitations may not apply to you.
10. Modifications to Terms
We reserve the right to modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of our service after any modifications constitutes acceptance of the revised terms. We encourage users to review these terms periodically.
For significant changes that materially affect your rights, we will make reasonable efforts to notify users through email or prominent website notices. However, it remains your responsibility to stay informed about current terms and conditions.
11. Contact Information
For questions regarding these Terms of Service or any aspect of our service, please contact us at legal@salvatorre-delivery.com or call our customer service line at (416) 555-7292. Our customer service team is available Monday through Sunday from 11:00 AM to 11:00 PM Eastern Time.
These Terms of Service are governed by the laws of Canada and the province in which the service is provided. Any disputes arising from these terms shall be resolved through binding arbitration in accordance with Canadian arbitration laws.
Last updated: December 15, 2024